Please read our Terms and Conditions any questions please ask

1 Estimated turnover period.

We estimate that we will normally be able to complete orders and return the units to most mainland addresses in the UK within 10 working days from receipt of the unit. Where the repair requires parts to be specially ordered this may take longer. How ever FM-RV Repairs will endeavour to complete all orders within 5 working days from clearance of payment.

2 Estimates For Repair.

The Contract will be made when We commence our Repair Services after you have authorised us in writing or verbal agreement to undertake the Repair Services set out in Our quotation.

Our repair's shall be carried out with reasonable care and skill and so far as reasonably and economically possible in such a manner as to comply with the manufacturer's technical specification where such information is available to us. We reserve the right not to effect repairs upon Equipment which in Our view has been improperly used or cannibalised. We reserve the right to replace the whole or any parts or accessories of the Equipment and to use second user or reconditioned parts.

3 Repairs are the property of FM-AV.

Repairs done by FM_AV Repairs are the property of AV-RV Repairs and items will not be released or sent without payment, if the repair has been carried out via your instructions and payment has not been made after 6 months we will dispose of the unit to cover our costs of repairs and storage.

4 Payment

Prior to the dispatch of any repaired / unrepaired item.  We accept payment by cash, cheque, PayPal, banker's draft and BACS. If a credit facility is offered, payment must reach us within 20 days of invoice "unless agreed and in writing". If there is an agreed Purchase Order then payment must reach us within 20 days of invoice date . If the customer fails to pay promptly then any previous agreed discounts will be void. The customer shall pay all accounts in full and not exercise any rights of set off or counter claim. We reserve the right to terminate a customers account should the pre conditions not be followed.

5 Overdue Payment

We reserve the right to charge interest on all overdue balances at 3% per month compounded until the date payment is received in full or alternatively, at our discretion, in line with legislation relating to late payment of commercial debts. Interest is charged from the invoice date onwards if payment is not received within 30 days (or as agreed otherwise in writing).

6 Debt Recovery

All costs, charges and expenses incurred by us in recovering any debt shall be paid by you. If a payment made by cheque is refused , you shall be liable for all reasonable costs incurred as a result.